Tell me more about the "Try Before You Buy" program. What is it?

Try Before You Buy is only available for customers in Canada and the USA.

We know that fit and color is everything for our customers. It can also be difficult to take a chance on a new brand or style. The "Try Before You Buy" program aims to remove this risk entirely: free shipping, free returns and no charge unless you love your wig and decide to keep it. Select your favorite and try it on at home, with five days to decide if you love it. If you do, we'll charge your card. If you don't, return it for no charge.

When does the try-on period start?

Your try-on period starts the day your order is delivered. We’ll send you an email reminder 48 hours before the end of your 5-day trial period. If you have any issue, just give us a call!

How many items can I try at once? Can I order multiple sizes?

You can try as many synthetic wigs as you like. However, we can only process two items at a time. If you want another wig, simply return to the site and check out again.

The program says “free to try,” so why do you need my credit card?

We ask you to provide a valid credit or debit card in case you decide to keep the item after the five day try on period is complete.

Can I use a coupon code if I decide to keep my wig?

If you have a coupon code you may enter it at checkout.  You'll only be charged the discounted price for the wigs you keep. The Try Before You Buy program does not work with other promotions that do not include a code.

How do I return items?

Log into our Return Portal below and print a free pre-paid shipping label. Drop off the return package at your local Post Office. It's that easy!