Naturale Human Hair Wig Quality Guarantee
Each human hair wig is custom-made to fit your exact head measurements. Due to the custom nature of the wigs, refunds and exchanges are not accepted. However, each wig comes with our Quality Guarantee; if your wig does not meet our quality standards, we promise, we will take it back and make it right.
All Other Products
There are some circumstances (custom production, pre-order, final sale) where the following policy does not apply.
Free Returns are offered within Canada on all purchases. Return requests must be made within 14 days of the date you receive your order. Requests after this time frame will be denied.
Returns on pre-orders (custom production) are accepted, but will be returned for store credit only. No refunds will be offered.
Shipping for exchanges or returns is free of charge within Canada for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipment will be covered by the customer.
Full Shipping & Returns Policy